PERSONAL DATA USAGE POLICY (CONTACT FORM) – MUNACAO

Last updated: 03/05/2026

At Munacao, we care for trust the same way we care for origin: with respect and clarity. This policy applies when you contact us through the form on munacao.com.

1) Data controller

MUNACAO EXPORT S.A.S.
RUC: 1793227724001
Domicilio (Ecuador): Tumbaco, Quito, Pichincha, Ecuador.
Correo oficial: info@munacao.com
Teléfono/WhatsApp: +593 98 617 77040

2) What data we collect

When you use the contact form, we may process:

• Name (if you provide it)
• Email
• Message and any information you include voluntarily
• Minimum technical security data (for example: date/time, IP address, browser), only if the system records it to prevent spam or abuse.

3) What we use your data for (purposes)

We use your data only to:

1. Respond to your message and address your request.
2. Follow up on the conversation if necessary.
3. Protect the site and the form against spam, fraud, and malicious use.

4) Legal basis

We process your data in order to handle your request (when you contact us voluntarily) and based on our legitimate interest in the security and operational continuity of the site.

Real conservation

We keep contact messages for as long as necessary to respond and maintain traceability, with a reference maximum of 24 months.

6) Service providers and access to data (processors)

To operate the site, we may rely on technology providers such as Hostinger and PiensaSolutions.

7) Data subject rights

You may request access, rectification, deletion, and objection by writing to us at info@munacao.com.

8) Seguridad

Aplicamos medidas razonables para proteger la información.

9) Cambios

La versión vigente estará siempre disponible en munacao.com.